Payment Info

Payment and Refund Policy

Effective Date: December 9, 2025

1. Accepted Payment Methods

We accept the following payment methods:

• Major Credit Cards: Visa, Mastercard
• Digital Payment Platforms: PayPal

Full payment must be successfully completed and confirmed before your order can be processed.

2. Payment Processing and Authorization

• Authorization: A standard authorization check is performed when you place your order to ensure sufficient funds.
• Charging: Your card is charged once authorization is approved.
• Final Payment: The processed amount becomes the final payment once your order is dispatched and shipping confirmation is sent.

3. Customized Product Production

Production for personalized or handcrafted items begins only after your payment has been confirmed and successfully processed.

4. Secure Payment Gateway

• All transactions are processed by secure third-party payment processors (e.g., PayPal).
• Your credit card information is never stored on Lavafind servers.
• No payment details are shared with unauthorized third parties.
• PayPal transactions may appear on your statement as a PayPal charge.

5. Refund Policy

Refunds will be issued to the same payment method used for the original purchase (PayPal or credit/debit card). Processing times may vary depending on your bank or payment provider.

6. Contact & Support

If you need assistance with payments, refunds, or order issues, please contact support and include your order number for faster help.