Refund Policy

Refund Policy – DAYLIGHT DESIGN LLC

Effective Date: December 9, 2025

This Refund Policy outlines the terms and conditions under which DAYLIGHT DESIGN LLC processes refunds for purchased goods. We are committed to maintaining a clear, transparent, and fair transactional process for all our customers.

I. Right to Refund

Customers are eligible for a refund under the following circumstances:

• An item is returned and successfully accepted under the terms outlined in our Return Policy.
• An order is successfully cancelled before it has been processed for shipping.

II. Refund Processing Timeframe

Once your returned item is received, inspected, and deemed eligible for a refund:

• Inspection and Approval: We will notify you via email of the approval or rejection of your refund request, typically within 5–7 business days of receiving the returned item.
• Refund Initiation: If approved, your refund will be processed immediately and applied to your original method of payment.

Please allow 7–10 business days for the refund to reflect in your account. Processing time may vary depending on your bank or payment provider.

III. Conditions Affecting Refund Amount

A. Shipping Fees

• Original Shipping: The outbound shipping fee ($6.99 flat rate) is generally non-refundable unless the return is due to our error (e.g., defective or incorrect item).
• Return Shipping: If the customer is responsible for return shipping (e.g., change of mind, wrong size), this cost is not refundable.

B. Restocking Fees and Deductions

We do not typically charge restocking fees. However, deductions may apply if:

• The item is returned after the allowed return window.
• The item is used, damaged, or missing parts not caused by our error.

IV. Delayed or Missing Refunds

If you have received your refund confirmation but the credit has not appeared in your account after 7–10 business days, please:

• Check with your bank or credit card company — processing delays are common.
• If you still have not received your refund, contact us immediately for assistance.

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