FAQs

🛒 Checkout & Ordering Process

What is the checkout process like?
Our payment flow is simple and secure. Add products to your cart, click the cart icon (top-right), review items and quantities, then select Proceed to Checkout. Follow the guided steps to enter shipping details, pick a shipping method, and choose your payment option. Double-check all information before placing your order.

How do I enter my details during checkout?
You’ll be prompted to enter your shipping address, billing address, and contact details. Make sure information is accurate to avoid delays. If you create an account, you can save details for faster checkout next time. All transmitted data is encrypted.

What payment methods are accepted?
We accept major credit/debit cards (Visa, Mastercard) and secure payment services such as PayPal and Stripe. If you encounter a payment error, contact support for assistance.

Can I change or cancel my order after confirmation?
Contact customer support as soon as possible if you need to modify or cancel an order. We will try to assist, but changes cannot be guaranteed once the order is being processed or shipped.

🚚 Order Tracking & Delivery

How can I track my order?
After dispatch you’ll receive an email with a tracking number and a link to the carrier’s tracking page. Use those details to monitor delivery status. Contact support if any delivery issues occur.

↩️ Returns & Damaged Items

What is your return policy?
We offer a hassle-free return policy within a specified period. Items must be returned in original condition and packaging. Visit your Returns Policy page for full eligibility and steps. Once we inspect the return, we will process refund or exchange promptly.

What if I receive a damaged item?
We’re sorry — please contact support immediately with your order details and a photo of the damage. We’ll evaluate and offer a replacement or refund.

📞 Customer Support

Contact
Company: DAYLIGHT DESIGN LLC
Address: 375 Alabama St UNIT 380, San Francisco, CA 94110, United States
Email: support@ilovecrms.com

Tip: For fastest help include your order number and photos (if reporting damage).